This article was prepared by experts from WellKnown Moving Company.
The most important thing in moving is the selection of a moving company, which must be done very carefully. Making a wrong choice might lead to some unexpected expenses, delays, and unnecessary stress. In order to make your moving smooth, the right questions must be asked before signing any agreements. Following are the key questions to be asked while hiring a moving company:
1. Are You Licensed and Insured?
First of all, check with the moving company if they have any credentials before you hire them. They need to be licensed by the appropriate authority-in most cases, the USDOT license for interstate moves. Second to licensing would be insurance: find out what they have and if it’s current. If a mover is licensed and insured, that covers you legally and provides security in case of any unexpected situations with your items.
2. What TYPE of Liability Coverage Is Available?
This is where you look at your protection options. Generally, moving companies offer two types of liability coverage:
- Released Value Protection: This is the most basic coverage and tends to be free, but compensation is hardly sufficient, about $0.60 per pound per item.
- Full Value Protection: The comprehensive plan requires the moving company to repair, replace, or reimburse you in case of loss and damage.
If you want additional insurance, do ask about such options, in addition to those provided by the moving company.
3. Do You Provide Binding Estimates?
A binding estimate simply ensures that surprise charges are avoided on moving day. Ask whether the company does provide:
- Binding Estimates: It is a price that is certain, based upon the services covered in the estimate.
- Nonbinding Estimates: A cost that estimates what the customer will pay according to the move conditions.
- Binding Not-to-Exceed Estimates: The price is the ceiling, in that you don’t pay any more than this estimate, but if the weight comes in less, you’re charged less than the estimate.
4. What Other Fees Are There That I Should Be Looking Out For?
Hidden fees start to add up quickly. Discuss extra charges involving:
- Packing materials
- Long carries-if a truck can’t park near your house
- Staircases or elevators
- Heavy or oversized items, such as pianos, safes, or pool tables
- Fuel surcharges
- Storage fees if there is a delay in moving into your new home
5. Do You Offer Packing and Unpacking Services?
Moving can be very hectic, and one of the most time-consuming jobs is packing. Some moving companies offer full or partial packing and unpacking services. Ask:
- Do you have professional packing services?
- Do you sell any packing materials such as boxes, tapes, and protective wraps?
- Are you providing unpacking service at the destination and arranging items?
6. Are There References or Reviews From Past Customers?
A reliable mover would have a history of customers who are satisfied with the services offered. Ask for references or read reviews on customer service about them online. Some reliable sites include:
- Google Reviews
- Better Business Bureau
- Yelp
- Thumbtack
If the company is evasive about giving references, this can be a warning sign.
Also we suggest to look for recommendations about the company on forums, social media sites like Reddit. In places where user-generated content predominates, you’ll get the most honest recommendations.
7. How Do You Handle Loss and Damage Claims?
Accidents can happen, and one wants to know how the company will handle any damage claims. Ask:
- What is the procedure for filing a claim?
- How long does the processing of the claim take?
- What documentation does one need?
- Does it have a claims department or dedicated support?
8. Do You Have Shipment Tracking or Guaranteed Delivery Dates?
When moving over a long distance, especially interstate, knowing where your belongings are may be reassuring. Some firms even offer real-time shipment tracking. If your move is time sensitive, ask for guaranteed delivery dates to ensure items arrive on schedule.
9. What Is Your Cancellation or Rescheduling Policy?
Life is not without changes in plans. Find out about:
- The notice period for cancellation or rescheduling
- Any penalties or fees for changing plans
- How to get a refund or reschedule a move
These will help you in case of unplanned changes in your moving date.
10. Do You Have Experience With My Type of Move?
Not all moves are equal. If you have special needs, ensure the moving company has related experience. Special moves may include:
- Long-distance or interstate move
- Large and fragile items like antiques, artwork, or musical instruments
- Office or commercial moves
- Military or government relocation
A company with experience in your type of move will most likely do a better job and avoid common mistakes.
